Branch Customer Experience Advisor – Retail Banking

Santander Group; Leicester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,000

Flexible benefit allowance £500

8% discretionary bonus

25 days holiday + bank holidays

Healthcare benefits

Pension 8%

Staff product discounts

Wellbeing programs

Career growth opportunities

Job summary

Santander Group is seeking a Customer Experience Advisor based at Beaumont Leys Branch. The role involves handling in-branch and phone inquiries, processing transactions, and assisting customers with technology in the banking hall.

You will work a 35-hour week on a rotating schedule, Monday to Saturday, 8am–6pm, in a dynamic, multi-skilled team. Ideal candidates bring proven customer service experience, strong communication skills, and a proactive approach to problem solving.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Effective communication

Teamwork

Flexibility

Job description

Santander Group is seeking a Customer Experience Advisor based at Beaumont Leys Branch. The role involves handling in-branch and phone inquiries, processing transactions, and assisting customers with technology in the banking hall.

You will work a 35-hour week on a rotating schedule, Monday to Saturday, 8am–6pm, in a dynamic, multi-skilled team. Ideal candidates bring proven customer service experience, strong communication skills, and a proactive approach to problem solving.