Branch Customer Experience Advisor Retail Banking

Banco Santander SA; Brentwood; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days’ holiday + bank holidays

Healthcare benefits

Pension contributions

Staff discounts

Job summary

Santander is seeking a Customer Experience Advisor for Brentwood branch. The role involves handling in-branch and phone transactions, resolving queries, and ensuring excellent service.

You will join a multi-skilled team, work on a 35-hour rota from 8am-6pm Monday to Saturday, and play a key part in improving customer experience. The role requires proven customer service ability, strong communication skills, and a flexible, proactive approach to work.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Adaptability

Job description

Santander is seeking a Customer Experience Advisor for Brentwood branch. The role involves handling in-branch and phone transactions, resolving queries, and ensuring excellent service.

You will join a multi-skilled team, work on a 35-hour rota from 8am-6pm Monday to Saturday, and play a key part in improving customer experience. The role requires proven customer service ability, strong communication skills, and a flexible, proactive approach to work.