Branch Customer Experience Advisor

Banco Santander SA; Ballymena; Remote; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday (26 after 5 years)

Bank holidays

Voluntary healthcare benefits

Pension scheme

Job summary

Santander UK is recruiting a Customer Experience Advisor for Ballymena Branch. The role is 35 hours per week on a rotational basis Monday to Saturday, between 8am and 6pm. You will greet customers, handle transactions, resolve queries and support customers with technology in-branch and over the phone.

The starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus. Benefits include 25 days’ holiday (26 after 5 years), bank holidays, voluntary healthcare, and a

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or telephony background.
• Ability to communicate effectively with customers to understand their needs.
• Real desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Santander UK is recruiting a Customer Experience Advisor for Ballymena Branch. The role is 35 hours per week on a rotational basis Monday to Saturday, between 8am and 6pm. You will greet customers, handle transactions, resolve queries and support customers with technology in-branch and over the phone.

The starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus. Benefits include 25 days’ holiday (26 after 5 years), bank holidays, voluntary healthcare, and a