Branch Customer Experience Advisor (Cash Handling)

HSBC Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

HSBC Group is seeking a branch-based customer-facing staff member to be the first point of contact for HSBC customers, delivering a high quality, personalised, friendly, efficient service. The role focuses on servicing customers, handling cash withdrawals and deposits, and pro-actively identifying simple needs.

You will deliver service excellence, protect the bank, promote multi-channel engagement, and support the branch while identifying customer opportunities.

Responsibilities

• Handle cash withdrawals and deposits.
• Deliver a high-quality, personalised, friendly and efficient service.
• Pro-actively identify and address simple customer needs.

Job description

HSBC Group is seeking a branch-based customer-facing staff member to be the first point of contact for HSBC customers, delivering a high quality, personalised, friendly, efficient service. The role focuses on servicing customers, handling cash withdrawals and deposits, and pro-actively identifying simple needs.

You will deliver service excellence, protect the bank, promote multi-channel engagement, and support the branch while identifying customer opportunities.