Banking Customer Experience Specialist

HSBC; Bath; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Six weeks' holiday

Discretionary performance bonus

Life Assurance

Perks at Work discounts

Flexible benefits platform

Sharesave scheme

Job summary

HSBC is seeking a Customer Service Representative to deliver outstanding face-to-face service in a busy branch. You will handle transactions, resolve enquiries, and guide customers to HSBC self-service tools and digital platforms.

The role emphasizes customer experience, ownership, and adaptability. Training is provided, with a starting salary and discretionary bonus, plus holiday and benefits.

Qualifications

• Excellent communication skills enabling effective conversations and empathy.
• Ability to take ownership of customer enquiries through to resolution.
• Resilience to a continuously changing environment.

Responsibilities

• Provide face-to-face customer service in a fast-paced branch environment with accuracy.
• Process a wide range of transactions while maintaining high accuracy.
• Educate customers on HSBC self-service devices and digital banking platforms.
• Collaborate with the branch team to improve workflows and processes.

Skills

Communication skills

Ownership of enquiries

Empathy

Resilience

Job description

HSBC is seeking a Customer Service Representative to deliver outstanding face-to-face service in a busy branch. You will handle transactions, resolve enquiries, and guide customers to HSBC self-service tools and digital platforms.

The role emphasizes customer experience, ownership, and adaptability. Training is provided, with a starting salary and discretionary bonus, plus holiday and benefits.