Customer Service Representative

HSBC Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

HSBC Group is seeking a branch-based customer-facing staff member to be the first point of contact for HSBC customers, delivering a high quality, personalised, friendly, efficient service. The role focuses on servicing customers, handling cash withdrawals and deposits, and pro-actively identifying simple needs.

You will deliver service excellence, protect the bank, promote multi-channel engagement, and support the branch while identifying customer opportunities.

Responsibilities

• Handle cash withdrawals and deposits.
• Deliver a high-quality, personalised, friendly and efficient service.
• Pro-actively identify and address simple customer needs.

Job description

A branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing simple customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and driven to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.

• Deliver Service Excellence and Efficiency
• Protect the Bank
• Promote and deliver Multi-Channel Engagement
• Support the Branch and Identify Customer Opportunities

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.