Branch Customer Experience Advisor

Nationwide; Watford; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension

Life assurance

Volunteering days

Training & development

Annual bonus

London top up £2,093 per annum

Job summary

Nationwide is looking for a Customer Representative in Watford to provide friendly, knowledgeable service across in-branch, phone, and online channels. You will help customers with everyday transactions and guide them to appropriate banking solutions.

The role is full-time (35 hours per week) with a focus on accurate transactions, good communication, and supporting customers as they use digital tools. You’ll be part of a local branch team that makes banking fairer and more accessible on the high

Qualifications

• Experience in customer service is advantageous.
• Strong communication and empathy with customers.
• Comfort using digital banking tools and channels.

Responsibilities

• Welcome customers and understand their needs to offer trusted help.
• Handle a range of transactions with accuracy and fairness.
• Guide customers to banking products and digital services that fit their goals.
• Collaborate with branch colleagues to deliver excellent service at peak times.
• Follow processes, spot issues, and escalate when needed to protect customers.

Skills

Customer service

Communication

Digital literacy

Teamwork

Job description

Nationwide is looking for a Customer Representative in Watford to provide friendly, knowledgeable service across in-branch, phone, and online channels. You will help customers with everyday transactions and guide them to appropriate banking solutions.

The role is full-time (35 hours per week) with a focus on accurate transactions, good communication, and supporting customers as they use digital tools. You’ll be part of a local branch team that makes banking fairer and more accessible on the high