Customer Service Advisor – Growth & Flexible Hours

Yorkshire Building Society; Sheffield; Hybrid; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Holiday 25 days + BH

Bonus 7% on-target (up to 15%)

Pension up to 11%

Private medical insurance

My Benefits portal

Job summary

Yorkshire Building Society is hiring a Customer Service Advisor for its Sheffield branch. You’ll build meaningful relationships with members and help them find the right products and services to meet their goals, whether saving for a trip, a home, or the future.

You’ll communicate across in-branch, phone, and online channels to support member accounts. No banking background is required; what matters is your mindset, willingness to learn, and ability to adapt in a fast-paced environment.

Qualifications

• No financial services background required.
• Value-driven approach and customer-first mindset.
• Willingness to learn and adapt in a dynamic environment.
• Strong interpersonal skills and empathy for members.
• Ability to build and maintain positive relationships with colleagues and customers.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across in-branch, phone, and online channels.
• Focus on doing what’s right for members, without sales pressure.

Skills

Customer service

Communication

Empathy

Teamwork

Tech-savvy

Tools

CRM software

Job description

Yorkshire Building Society is hiring a Customer Service Advisor for its Sheffield branch. You’ll build meaningful relationships with members and help them find the right products and services to meet their goals, whether saving for a trip, a home, or the future.

You’ll communicate across in-branch, phone, and online channels to support member accounts. No banking background is required; what matters is your mindset, willingness to learn, and ability to adapt in a fast-paced environment.