Branch Customer Advocate — Make Banking Simple & Local

Nationwide Group; Ilford; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days holiday per year (increases to

Job summary

Nationwide is seeking a Customer Representative for our Ilford branch in Greater London. This permanent, full-time role (35 hours per week, Monday to Saturday) will involve assisting customers in person, over the phone and online, guiding them through everyday banking moments and digital tools to manage their money confidently.

You’ll join a branch-focused team delivering friendly, clear support while upholding security and fairness.

Qualifications

• You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Job description

Nationwide is seeking a Customer Representative for our Ilford branch in Greater London. This permanent, full-time role (35 hours per week, Monday to Saturday) will involve assisting customers in person, over the phone and online, guiding them through everyday banking moments and digital tools to manage their money confidently.

You’ll join a branch-focused team delivering friendly, clear support while upholding security and fairness.