Banking Customer Service Associate – Branch & Digital Support

The Coventry Building Society; Ilford; Presencial; GBP 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

28 days holiday

Discretionary bonus

Pension with enhanced contributions

Parental leave

Wellbeing support

Life assurance (6x salary)

Resumo da oferta

The Coventry Building Society is seeking a customer-focused professional for our Ilford branch. You will be the first contact for personal and business banking customers, assisting across in-person, phone, and secure messaging channels.

You will guide customers through digital changes and encourage appointments with the Personal Banking Team for extra products and services. You will protect customers from fraud, handle data accurately, and support a diverse client base while working toward

Qualificações

• Current experience in a customer-focused role (e.g. retail, hospitality or call centre).
• Experience interacting directly with customers and delivering great service daily.
• Proficiency in handling customer data accurately and securely.

Responsabilidades

• Serve as first point of contact for personal and business banking customers in the Illford branch across in-person, telephone, and secure messaging channels.
• Support customers through our digital transformation and promote appointment scheduling with the Personal Banking Team for additional products and services.
• Protect and educate customers against fraud and scams, and assist customers from diverse backgrounds including vulnerable individuals.
• Contribute to achieving personal and team targets while complying with regulatory requirements and improving branch service.

Conhecimentos

Customer service

Multichannel support

Attention to detail

Fraud awareness

Ferramentas

Internal systems navigation

Descrição da oferta de emprego

The Coventry Building Society is seeking a customer-focused professional for our Ilford branch. You will be the first contact for personal and business banking customers, assisting across in-person, phone, and secure messaging channels.

You will guide customers through digital changes and encourage appointments with the Personal Banking Team for extra products and services. You will protect customers from fraud, handle data accurately, and support a diverse client base while working toward