Branch Customer Advisor — Flexible Hours

Alexander Mann Solutions (HK) Limited; Ross-on-Wye; On-site; GBP 17,000 - 24,000; Full time

Job summary

Nationwide is seeking a Customer Representative for the Ross-on-Wye branch via AMS. You will welcome members, explain digital services, and guide them through self-service features in our banking hall.

You will also help resolve issues, build rapport with customers, and receive comprehensive product training. A proactive, team-focused approach in a fast-paced environment is essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to resolve issues and handle complaints.
• Ability to build rapport and communicate effectively with Nationwide members.
• Can work well in a team under pressure and in a fast-paced environment.

Responsibilities

• Welcoming members into the branch and guiding them through digital services.
• Explain self-service tools and banking hall features to customers.
• Assist customers or refer to an expert for additional needs, including fraud guidance.

Skills

Excellent communication

Issue resolution

Rapport building

Team player under pressure

Job description

Nationwide is seeking a Customer Representative for the Ross-on-Wye branch via AMS. You will welcome members, explain digital services, and guide them through self-service features in our banking hall.

You will also help resolve issues, build rapport with customers, and receive comprehensive product training. A proactive, team-focused approach in a fast-paced environment is essential.