In-Branch Banking Customer Advocate

Nationwide Group; Banbury; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday per year, plus up to 5

Wellhub access for health and wellness

Paid volunteering up to 2 days a year

Ongoing training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Banbury, Oxfordshire, seeks a Customer Representative to serve customers in branch, on the phone and online. You’ll help with everyday transactions, answer queries and guide customers to banking services and digital tools that make managing money easier.

You’ll be part of a branch team, with the chance to make a meaningful difference daily, while enjoying our benefits and development opportunities. Interviews will be conducted in the Banbury area.

Qualifications

• You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.
• You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex
• You bring patience, empathy and strong people skills, to fully understand our customers’ banking needs
• You’re comfortable working in a fast-paced environment, where priorities can shift and no two interactions are the same
• You stay calm under pressure, adapt quickly, and approach change with a positive mindset
• You’re confident using technology and are digitally savvy
• You enjoy working as part of a high-performing team and understand that great customer experiences are built through a strong team
• You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services
• You take ownership to get things done, and act with care and integrity to protect our customers and their money

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Job description

Nationwide in Banbury, Oxfordshire, seeks a Customer Representative to serve customers in branch, on the phone and online. You’ll help with everyday transactions, answer queries and guide customers to banking services and digital tools that make managing money easier.

You’ll be part of a branch team, with the chance to make a meaningful difference daily, while enjoying our benefits and development opportunities. Interviews will be conducted in the Banbury area.