Customer Representative - Ross-on-Wye

Alexander Mann Solutions (HK) Limited; Ross-on-Wye; On-site; GBP 17,000 - 24,000; Full time

Job summary

Nationwide is seeking a Customer Representative for the Ross-on-Wye branch via AMS. You will welcome members, explain digital services, and guide them through self-service features in our banking hall.

You will also help resolve issues, build rapport with customers, and receive comprehensive product training. A proactive, team-focused approach in a fast-paced environment is essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to resolve issues and handle complaints.
• Ability to build rapport and communicate effectively with Nationwide members.
• Can work well in a team under pressure and in a fast-paced environment.

Responsibilities

• Welcoming members into the branch and guiding them through digital services.
• Explain self-service tools and banking hall features to customers.
• Assist customers or refer to an expert for additional needs, including fraud guidance.

Skills

Excellent communication

Issue resolution

Rapport building

Team player under pressure

Job description

On behalf of Nationwide, AMS are seeking a Customer Representative working across our Ross-on-Wye branch

Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose: Banking – but fairer, more rewarding, and for the good of society.

Job description - the role

What you’ll be doing

Customer representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.

Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.

Candidate Profile: Key accountabilities, skills & experience

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?

• Excellent written and verbal communication skills
• Ability to resolve issues and handle complaints
• Ability to build rapport and communicate effectively with Nationwide members
• Can work well in a team under pressure and in a fast-paced environment

About the client

What’s on offer?

• Hourly rate: £14.56 per hour
• Total hours: 35 Hours per week (Fully Flexible between Monday - Friday 0900-1700 & Saturday 0930-1300)
• Training will be full time: Monday - Friday, 9am -5pm, for approx. 3 weeks

Next steps

At Nationwide we do have a travel expectation for Customer Representatives to support covering nearby branches if required so please make sure you can adhere to this expectation when applying.

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.