Branch Banking Specialist: Customer Care & Community Impact

Nationwide; Washington; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 days holiday per year

Wellhub access for health and wellness

Up to 2 days of volunteering

Ongoing training and development

Annual performance related bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice benefits

Résumé du poste

Nationwide is seeking a Customer Representative at our Washington branch to help customers in person, over the phone and online. You’ll support everyday transactions, answer queries and guide customers to banking services and digital tools, with a focus on fair and accessible face-to-face banking in the local community.

Join a branch team that values customer-first service, trust, and digital enablement, offering training, development and a supportive work environment in a permanent, on-site

Qualifications

• Experience in customer service or banking environments.
• Strong communication and listening skills.
• Ability to guide customers through services and digital tools.

Responsabilités

• Welcome customers into the branch and understand their needs to offer trusted help with banking.
• Handle a range of transactions and queries accurately while keeping customer needs, security and fairness in mind.
• Guide customers through banking products and services right for them, helping manage their money confidently.
• Work closely with colleagues in a busy branch, supporting each other to deliver excellent service.
• Follow processes, spot potential issues, and escalate concerns to protect customers and Nationwide.

Connaissances

Customer service

Communication

Face-to-face banking

Digital tools

Teamwork

Description du poste

Nationwide is seeking a Customer Representative at our Washington branch to help customers in person, over the phone and online. You’ll support everyday transactions, answer queries and guide customers to banking services and digital tools, with a focus on fair and accessible face-to-face banking in the local community.

Join a branch team that values customer-first service, trust, and digital enablement, offering training, development and a supportive work environment in a permanent, on-site