Branch Banking & Digital Services Advisor

Hsbc Global Services Limited; Royton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and identify and support vulnerable customers while protecting against fraud.

You will join a team focused on delivering a high-quality customer experience, with training in HSBC digital tools and fraud awareness. The role emphasizes empathy, effective communication, and ownership of customer enquiries through resolution.

Qualifications

• Excellent communication with empathy and effective conversation.
• Ability to own enquiries through to resolution.
• Willingness to learn HSBC digital services and fraud awareness.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support.
• Assist customers with more complex banking needs and ensure they feel supported.

Skills

Communication skills

Ownership of enquiries

Empathy

Resilience

Job description

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and identify and support vulnerable customers while protecting against fraud.

You will join a team focused on delivering a high-quality customer experience, with training in HSBC digital tools and fraud awareness. The role emphasizes empathy, effective communication, and ownership of customer enquiries through resolution.