Branch Banking & Digital Services Consultant

HSBC Holdings plc; Cardiff; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

Discounts program

Pension plan

Life Assurance

Flexible benefits

Sharesave scheme

Job summary

HSBC Holdings plc is seeking a Customer Service Consultant to deliver outstanding service, guiding customers to use digital channels and promoting financial inclusion across branches.

You’ll be the first contact in our Branch Customer Service Team, educating customers about digital services and fraud awareness, and supporting those in vulnerable situations with compassionate, tailored help.

Qualifications

• Excellent communication skills enabling effective conversations and empathy.
• Ability to own inquiries through to resolution with a friendly service.
• Resilience in a changing branch environment.

Responsibilities

• First point of contact for customers; deliver an exceptional service.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine best support.
• Assist customers with more complex banking needs.

Skills

Customer service

Communication skills

Empathy

Vulnerability awareness

Digital literacy

Job description

HSBC Holdings plc is seeking a Customer Service Consultant to deliver outstanding service, guiding customers to use digital channels and promoting financial inclusion across branches.

You’ll be the first contact in our Branch Customer Service Team, educating customers about digital services and fraud awareness, and supporting those in vulnerable situations with compassionate, tailored help.