Digital Banking Coach & Customer Experience Lead

Hsbc Global Services Limited; Burnley; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Over six weeks’ holiday

Perks at Work discount platform

Pension contributions

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms and promote fraud awareness, while supporting those with more complex needs and ensuring financial inclusion.

You will train in-branch for 9 days and start with a salary of £27,200 for 35 hours per week, with a discretionary annual bonus and comprehensive benefits including holidays, pension contributions, life cover and access to a

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
• Be resilient to a continuously changing environment

Responsibilities

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
• Play an integral part in customer education around HSBC digital services and fraud awareness
• Identify customers who are in vulnerable situations and determine the best way we can support them
• Help our customers with more complex banking needs to ensure they feel supported in their choices

Skills

Communication

Ownership

Resilience

Job description

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms and promote fraud awareness, while supporting those with more complex needs and ensuring financial inclusion.

You will train in-branch for 9 days and start with a salary of £27,200 for 35 hours per week, with a discretionary annual bonus and comprehensive benefits including holidays, pension contributions, life cover and access to a