Branch Banking & Digital Help Specialist

Santander Bank; Manchester; Hybride; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

£500 annual cash allowance

25 days' holiday + bank holidays

Private healthcare discounts

Pension scheme (8%)

Death-in-service & income protection

Share plans

Employee discounts on Santander UKブランド

Wellbeing programs & fitness support

Family leave & childcare support

Volunteer opportunities

Résumé du poste

Santander Bank in Manchester is seeking a customer-focused professional to support personal banking customers and promote digital banking adoption. You will deliver a personalised, human experience across channels, building trust and loyalty while driving service excellence.

In this role, you will handle face-to-face, phone and video interactions, identify the right products, and contribute to a seamless, high-quality customer journey. Hybrid, site-based with training.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilités

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.

Connaissances

Customer service

Multi-channel support

Team collaboration

Description du poste

Santander Bank in Manchester is seeking a customer-focused professional to support personal banking customers and promote digital banking adoption. You will deliver a personalised, human experience across channels, building trust and loyalty while driving service excellence.

In this role, you will handle face-to-face, phone and video interactions, identify the right products, and contribute to a seamless, high-quality customer journey. Hybrid, site-based with training.