Branch Banking Digital Customer Service Advisor - Alton

Santander; Alton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary bonus (8%)

25 days holiday + bank holidays

Private pension contributions

Job summary

Santander UK in Alton is seeking a Customer Service Consultant for a 12 Month FTC. You will support personal banking customers across face-to-face, telephone and video channels, helping them maximise digital banking while delivering a personalised, human experience that builds trust.

The role requires experience delivering excellent customer service across channels, knowledge of financial products, and teamwork.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.

Skills

Customer service

Multi-channel support

Team collaboration

Job description

Santander UK in Alton is seeking a Customer Service Consultant for a 12 Month FTC. You will support personal banking customers across face-to-face, telephone and video channels, helping them maximise digital banking while delivering a personalised, human experience that builds trust.

The role requires experience delivering excellent customer service across channels, knowledge of financial products, and teamwork.