Digital Banking Concierge & Customer Advocate

HSBC; Harrow; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Six weeks' holiday

Perks at Work discounts

Pension

BUPA Healthcare

Life assurance

Flexible benefits

Job summary

HSBC is seeking a Customer Service Consultant to join our Branch Customer Service Team. You’ll be the first point of contact for customers, owning their needs and delivering an outstanding experience. Full training is in-branch (9 days over 3 weeks).

You’ll work 35 hours per week (Mon–Fri 09:00–17:00, Sat 09:00–13:30). Starting salary is £27,200 with a discretionary annual bonus. Benefits include six weeks’ holiday, Perks at Work discounts, a strong pension, BUPA Healthcare, life assurance and

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
• Ability to take ownership of customer enquiries through to resolution with a personalised, friendly and efficient service.
• Be resilient to a continuously changing environment.

Responsibilities

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
• Play an integral part in customer education around HSBC digital services and fraud awareness
• Identify customers who are in vulnerable situations and determine the best way we can support them
• Help our customers with more complex banking needs to ensure they feel supported in their choices

Skills

Communication skills

Ownership

Empathy

Resilience

Job description

HSBC is seeking a Customer Service Consultant to join our Branch Customer Service Team. You’ll be the first point of contact for customers, owning their needs and delivering an outstanding experience. Full training is in-branch (9 days over 3 weeks).

You’ll work 35 hours per week (Mon–Fri 09:00–17:00, Sat 09:00–13:30). Starting salary is £27,200 with a discretionary annual bonus. Benefits include six weeks’ holiday, Perks at Work discounts, a strong pension, BUPA Healthcare, life assurance and