Banking Customer Advocate - In-Branch & Digital

Description This; Brighton; Presencial; GBP 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days holiday

Wellbeing benefits

Volunteer days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice options

Resumo da oferta

Nationwide in Brighton, East Sussex is seeking a Customer Representative to join our branch. You'll welcome customers in person, over the phone and online, handling transactions and queries while guiding them to banking products and digital tools.

This 12-month fixed-term contract is full-time (35 hours per week, Monday to Saturday). You’ll need to be within a 45-minute commute of the branch and complete initial training.

Qualificações

• No prior banking experience required; customer service mindset is valued.
• Strong communication and interpersonal skills.
• Ability to adapt to a fast-paced branch environment.
• Willingness to work weekend shifts as part of the full-time schedule.

Responsabilidades

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.

Descrição da oferta de emprego

Nationwide in Brighton, East Sussex is seeking a Customer Representative to join our branch. You'll welcome customers in person, over the phone and online, handling transactions and queries while guiding them to banking products and digital tools.

This 12-month fixed-term contract is full-time (35 hours per week, Monday to Saturday). You’ll need to be within a 45-minute commute of the branch and complete initial training.