Branch Banking Champion: Local Customer Impact

Nationwide; Walkden; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension scheme

Life assurance

Annual bonus

Wellbeing/health options via Wellhub

Volunteer days

Job summary

Nationwide is seeking a Customer Representative to support customers in branch, over the phone, and online. You’ll assist with everyday transactions, answer queries, and guide customers to digital tools that help manage money.

The role emphasises fairness, security, and excellent service in a local branch setting. The position is full-time (35 hours per week, Monday to Saturday) and requires a 45-minute commute to the chosen branch.

Qualifications

• Experience in customer service is beneficial even if you have no banking background.
• Strong communication and interpersonal skills are essential.
• Comfortable using digital services and technologies.
• Ability to work with colleagues in a busy branch environment and adapt to varied interactions.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted, friendly help with banking.
• Handle a range of transactions and queries accurately while prioritising security and fairness.
• Guide customers through banking products and services that best meet their needs.

Skills

Customer service

Communication

Digital literacy

Teamwork

Job description

Nationwide is seeking a Customer Representative to support customers in branch, over the phone, and online. You’ll assist with everyday transactions, answer queries, and guide customers to digital tools that help manage money.

The role emphasises fairness, security, and excellent service in a local branch setting. The position is full-time (35 hours per week, Monday to Saturday) and requires a 45-minute commute to the chosen branch.