Branch Banking Advisor — Customer Focus & Local Impact

Nationwide; Slough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday per year

Wellhub access for health and wellness

Up to 2 days of paid volunteering

Ongoing training and development

Annual performance related bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Slough is seeking a Customer Representative to deliver exceptional service across branch, phone and online channels. You’ll help customers with everyday banking moments, guiding them to digital tools and services while maintaining security and fairness in all interactions.

You’ll be part of a friendly branch team, managing busy periods and delivering face-to-face banking that is meaningful and accessible on the high street. A commitment to customers and community is essential.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Job description

Nationwide in Slough is seeking a Customer Representative to deliver exceptional service across branch, phone and online channels. You’ll help customers with everyday banking moments, guiding them to digital tools and services while maintaining security and fairness in all interactions.

You’ll be part of a friendly branch team, managing busy periods and delivering face-to-face banking that is meaningful and accessible on the high street. A commitment to customers and community is essential.