Branch Banking Champion - In-Person & Phone Support

Nationwide Group; Newtownards; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday + up to 5 more via buy

Wellbeing and health access (Wellhub)

Volunteer days (up to 2)

Annual performance bonus

Private medical insurance

Pension plan

Life assurance

Salary sacrifice benefits

Job summary

Nationwide, in Newtownards, Northern Ireland, is seeking a Customer Representative to support customers in branch, over the phone and online. This permanent, full-time role (35 hours/week, Mon–Sat) focuses on delivering exceptional service, guiding customers to banking products and digital tools, and maintaining high standards of integrity and care.

You’ll work as part of a local branch team, stay within a 45-minute commute, and participate in ongoing training and development, with an

Qualifications

• Experience in a customer service environment is helpful.
• Strong communication and listening skills.
• Comfort with branch, phone and online banking channels.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Process a range of transactions accurately and securely.
• Offer guidance on banking products and digital tools.
• Collaborate with colleagues to deliver excellent service during peak times.
• Follow procedures to protect customers and Nationwide.

Skills

Customer service

Communication

Digital literacy

Job description

Nationwide, in Newtownards, Northern Ireland, is seeking a Customer Representative to support customers in branch, over the phone and online. This permanent, full-time role (35 hours/week, Mon–Sat) focuses on delivering exceptional service, guiding customers to banking products and digital tools, and maintaining high standards of integrity and care.

You’ll work as part of a local branch team, stay within a 45-minute commute, and participate in ongoing training and development, with an