Customer Service Advisor — Branch & Online Support

Progressive Building Society; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Job summary

Progressive Building Society in Belfast is seeking a friendly Customer Service Assistant to join our busy branch network. Based mainly at Wellington Place, you will rotate across branches, delivering professional, empathetic service and helping members with their needs.

Reporting to the Assistant Branch Manager, you will handle inquiries face-to-face, online or by phone, build rapport with members, open and process transactions, and support savings and mortgage processes as required.

Qualifications

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.
• Demonstrates a 'willing to learn' attitude and ability to take on feedback.
• At least 2 continuous years’ work experience in a customer facing role.

Responsibilities

• Act as the first point of contact in face-to-face, online or telephone interactions, offering a professional, friendly and personalised service.
• Take ownership for dealing with enquiries in an engaging manner with empathy and understanding of member life events.
• Identify opportunities where Progressive products or partner services would benefit members.
• Operate branch systems and complete daily tasks including till operations and transactions.
• Carry out savings tasks related to account opening, receipts, withdrawals, and amendments.
• Provide cover in other branches as required.
• Maintain knowledge of branch and security procedures.
• Adhere to Treating Members Fairly standards.

Skills

Answering Customer Questions

Establishing Rapport With Clients

Ability to Use Positive Language

Data Entry

Basic Computer Skills

Ability to Identify and Anticipate n e

Education

GCSE passes including English and Maths

Tools

Microsoft Office

Job description

Progressive Building Society in Belfast is seeking a friendly Customer Service Assistant to join our busy branch network. Based mainly at Wellington Place, you will rotate across branches, delivering professional, empathetic service and helping members with their needs.

Reporting to the Assistant Branch Manager, you will handle inquiries face-to-face, online or by phone, build rapport with members, open and process transactions, and support savings and mortgage processes as required.