Branch Banking Advisor – In-Person & Digital Help

Description This; Stafford; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

25 days holidays

Wellbeing program

Private medical insurance

Annual bonus

Pension

Life assurance

Salary sacrifice schemes

Job summary

Nationwide is hiring a Customer Representative for our Penkridge branch. You will greet customers, handle transactions, and guide them to suitable banking products and digital tools. You’ll work with colleagues in a busy environment to deliver outstanding service and ensure fair, secure banking.

The role emphasizes empathy, clear communication, and a customer-first mindset, with opportunities for training and career development within our branch network.

Qualifications

• Experience in a customer service environment.
• Strong patience, empathy and people skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted, friendly help with banking.
• Handle a range of transactions and queries accurately, focusing on security and fairness.
• Guide customers through banking products and services that suit their needs and help manage their money.
• Work closely with colleagues in a busy branch to deliver excellent customer service, even at peak times.
• Follow processes, spot potential issues, and escalate concerns to protect customers and Nationwide.
• Contribute to keeping face-to-face banking meaningful and accessible on the high street.

Skills

Customer service

Communication

Patience

Empathy

Digital literacy

Teamwork

Job description

Nationwide is hiring a Customer Representative for our Penkridge branch. You will greet customers, handle transactions, and guide them to suitable banking products and digital tools. You’ll work with colleagues in a busy environment to deliver outstanding service and ensure fair, secure banking.

The role emphasizes empathy, clear communication, and a customer-first mindset, with opportunities for training and career development within our branch network.