Branch Banking Advisor — Customer Impact

Nationwide; Wakefield; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension

Life assurance

2 days volunteering per year

Training and development

Annual bonus

Job summary

Nationwide’s Wakefield branch is hiring a Customer Consultant on a 12-month Fixed Term Contract, full-time 35 hours per week. You’ll assist customers in branch and over the phone with everyday banking transactions and guide them towards banking services and digital tools.

Training begins on start date with no holidays in the first three weeks. Nationwide is committed to fairer finances and excellent customer service.

Qualifications

• Engage with customers to handle everyday banking transactions.
• Guide customers to banking services and digital tools.
• Adapt approach to meet varied customer needs.

Responsibilities

• Deliver great customer experiences in branch, over the phone, and via digital channels.
• Assist customers with questions and transactions with clarity and confidence.
• Support customers in adopting digital banking solutions.

Skills

Customer service

Phone support

Adaptability

Job description

Nationwide’s Wakefield branch is hiring a Customer Consultant on a 12-month Fixed Term Contract, full-time 35 hours per week. You’ll assist customers in branch and over the phone with everyday banking transactions and guide them towards banking services and digital tools.

Training begins on start date with no holidays in the first three weeks. Nationwide is committed to fairer finances and excellent customer service.