Branch Banking Consultant — In-Person & Digital Help

Description This; Leeds; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + option to buy 5 more

Wellbeing and health options (Wellhub)

Up to 2 paid volunteering days peryear

Training and development

Annual bonus potential

Private medical insurance

Pension scheme

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is hiring a Customer Consultant for its Pudsey, Leeds branch to support customers in person and over the phone, guiding them through everyday banking moments and digital services. The role is permanent, full-time (35 hours/week, Monday to Saturday). Training spans three weeks with start date set after offer.

Nationwide now operates Virgin Money services as part of the group. You’ll be employed by Nationwide from day one, with a competitive benefits package and a focus on

Qualifications

• Experience in a customer service environment preferred.
• Strong communication and interpersonal skills.
• Comfortable using digital banking tools and technology.

Responsibilities

• Welcome customers into the branch and understand their needs to offer friendly help with banking.
• Handle transactions and queries accurately while maintaining security and fairness.
• Help customers use our digital services to make banking easier and more accessible.

Job description

Nationwide is hiring a Customer Consultant for its Pudsey, Leeds branch to support customers in person and over the phone, guiding them through everyday banking moments and digital services. The role is permanent, full-time (35 hours/week, Monday to Saturday). Training spans three weeks with start date set after offer.

Nationwide now operates Virgin Money services as part of the group. You’ll be employed by Nationwide from day one, with a competitive benefits package and a focus on