Customer Consultant — Banking Help & Digital Tools Advocate

Description This; Wakefield; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Wellhubaccess for health and wellness

Paid volunteering up to 2 days/year

Ongoing training and development

Annual performance bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide is recruiting a Customer Consultant for our Wakefield, West Yorkshire branch. You’ll support customers in person and by phone, handling transactions, queries, and guiding customers to banking services and digital tools.

The role is a 12‑month fixed-term contract, full-time (35 hours per week, Monday to Saturday). Training during the first three weeks ensures you’re set up for success, with a start date to be confirmed after offer.

Qualifications

• You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.

Responsibilities

• Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Help customers get the most from our digital services, making banking easier, simpler and more accessible
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers

Job description

Nationwide is recruiting a Customer Consultant for our Wakefield, West Yorkshire branch. You’ll support customers in person and by phone, handling transactions, queries, and guiding customers to banking services and digital tools.

The role is a 12‑month fixed-term contract, full-time (35 hours per week, Monday to Saturday). Training during the first three weeks ensures you’re set up for success, with a start date to be confirmed after offer.