Branch Assistant

TOPPS TILES; Tongham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tile retailer in the United Kingdom is looking for a Branch Assistant to enhance the customer experience through excellent service and product knowledge. Responsibilities include selling tile products, handling transactions accurately, and maintaining showroom standards. Ideal candidates should possess strong communication skills, experience in retail, and a keen interest in interior design trends. This position offers competitive pay with no evening or Christmas shifts, along with training and career advancement opportunities.

Benefits

Competitive basic salary

Training and development opportunities

No evening or holiday shifts

Qualifications

• Previous experience in a retail environment.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in handling transactions.

Responsibilities

• Sell and promote tile products to public and trade customers.
• Maintain showroom cleanliness and standards.
• Handle cash transactions accurately.

Skills

Customer service skills

Communication skills

Ability to work under pressure

Interest in interior design trends

Job description

What makes a job at CTD a career like no other?

CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.

We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.

Key Responsibilities

• Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
• Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
• Deal with customers face-to-face.
• Ensure showrooms are clean and tidy.
• Ensure branch standards are maintained.
• Ensure point of sale displays are up-to-date and accurate.
• Have a welcoming and confident approach when dealing with the public.
• Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
• Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
• Complete customer orders over the phone.
• Offer exceptional customer service, even when under pressure.
• Offer specific advice to customers on products and their use.

Experience and Skills required

• Previous experience in a retail environment
• Interest in interior design trends.
• Excellent customer service skills.
• Ability to work well under pressure and handle multiple tasks.
• Strong communication and interpersonal skills.

Attention to detail and accuracy in handling transactions.

If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to.

With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.

Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.

Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager! Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that we’re Britain’s largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

Aged 21 and above: £12.21 per hour

Aged 20 and below: £10.18 per hour