Customer Support Apprentice

Clearline Recruitment Ltd; Eastbourne; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Level 3 qualification

Hands-on experience

Full training

Permanent opportunity

Friendly team

Job summary

Clearline Recruitment Ltd in Eastbourne is offering a Customer Support Apprentice role as part of a Level 3 Customer Service Apprenticeship. You will gain hands-on experience handling customer enquiries from onboarding to ongoing support within a friendly team.

The position is full-time with a 5-day rota between 8:00 am and 8:00 pm, Monday to Sunday, with training and potential progression to a permanent role after apprenticeship completion.

Qualifications

• Excellent telephone manner and clear communication.
• Friendly, professional and confident when dealing with customers.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Accurate record-keeping skills.
• Willingness to learn and develop new skills.
• Comfortable using IT systems and learning new software.
• Enjoy working with people and providing excellent customer service.
• Flexible approach and willingness to support colleagues when required.
• Ability to work effectively as part of a team.

Responsibilities

• Respond to incoming customer calls and emails.
• Manage customer enquiries and complaints, ensuring customers receive timely updates.
• Act as a central point of contact for customers while enquiries are being resolved.
• Support customers throughout their journey, from initial sign‑up and onboarding through to ongoing support.
• Maintain accurate customer information and records.
• Update CRM systems and monitor customer enquiries.
• Assist with management reports and general administration.
• Work closely with sales and technical support teams.
• Make follow‑up calls to customers to gather feedback.
• Develop an understanding of different areas of the business to provide effective customer support.
• Provide additional support to colleagues during busy periods and holiday cover.
• Occasionally support customer‑facing events and promotional activities.
• Develop confidence in handling a variety of customer situations professionally.

Skills

Excellent communication

Telephone manner

Organisational skills

Attention to detail

Calm under pressure

Record-keeping

Willingness to learn

IT systems

Team player

Customer focus

Education

Level 3 Customer Service Apprenticeship

English/Maths Functional Skills

Tools

CRM systems

Job description

Job Title: Customer Support Apprentice

Apprenticeship: Level 3 Customer Service Apprenticeship

Location: Eastbourne, East Sussex

Salary: £20,000 per annum / £10.00 per hour

Hours: Full-time, 5 days per week on a rota basis between 8:00am and 8:00pm, Monday to Sunday

An excellent opportunity has arisen for a Customer Support Apprentice to join a growing, customer-focused organisation based in Eastbourne.

This is a fantastic opportunity for someone looking to begin their career in customer service and business support. You will gain hands‑on experience managing customer enquiries from initial onboarding through to ongoing support, while developing your communication, organisation and problem‑solving skills as part of a supportive team.

Benefits

• Gain a nationally recognised Level 3 Customer Service qualification
• Hands‑on customer service experience from day one
• Full training and ongoing support
• Opportunity to develop experience across customer service, administration, sales and technical support
• Work within a friendly and supportive team
• Potential opportunity to progress into a permanent position following successful completion of the apprenticeship

Requirements

• Excellent telephone manner and clear communication skills
• Friendly, professional and confident when dealing with customers
• Strong organisational skills and attention to detail
• Ability to remain calm and professional under pressure
• Accurate record‑keeping skills
• Willingness to learn and develop new skills
• Comfortable using IT systems and learning new software
• Enjoy working with people and providing excellent customer service
• Flexible approach and willingness to support colleagues when required
• Ability to work effectively as part of a team

Responsibilities for an Apprentice

• Respond to incoming customer calls and emails
• Manage customer enquiries and complaints, ensuring customers receive timely updates
• Act as a central point of contact for customers while enquiries are being resolved
• Support customers throughout their journey, from initial sign‑up and onboarding through to ongoing support
• Maintain accurate customer information and records
• Update CRM systems and monitor customer enquiries
• Assist with management reports and general administration
• Work closely with sales and technical support teams
• Make follow‑up calls to customers to gather feedback
• Develop an understanding of different areas of the business to provide effective customer support
• Provide additional support to colleagues during busy periods and holiday cover
• Occasionally support customer‑facing events and promotional activities
• Develop confidence in handling a variety of customer situations professionally

Apprenticeship Information

You will be enrolled on the Level 3 Customer Service Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off‑the‑job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end‑point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship, there will be the opportunity to potentially progress into a permanent role and continue developing your career within customer service.