Customer Service Apprentice

Hayley Group; Thurrock; On-site; GBP 14,976 - 18,304; Full time

Benefits offered by this job

23 days annual leave

Uniform and PPE provided

Hayley Academy training

Job summary

Hayley Group is offering a Customer Service Apprentice role at our West Thurrock branch. You will rotate through Trade Counter, Internal Sales, and Warehouse Operations to gain hands-on experience and develop a strong understanding of product and customer service processes.

We provide an apprenticeship with training via Hayley Academy, a salary from £16,640, and progression potential into Customer Service or Internal Sales roles on successful completion.

Qualifications

• GCSEs (or equivalent) in English and Maths are required.
• Good communication skills (verbal and written).
• Basic IT skills including Microsoft Office.
• Willingness to travel locally.

Responsibilities

• Rotate through Trade Counter, supporting and serving customers face-to-face.
• Handle calls, emails, and customer enquiries in Internal Sales / Office.
• Understand stock, order fulfilment, and logistics in Warehouse Operations.

Skills

Communication skills

Basic IT skills

Attention to detail

Enthusiastic & motivated

Education

GCSE English & Maths

Job description

Job Type: Apprenticeship

Location: West Thurrock

Hours: 40 hours per week

Apprenticeship wage & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

We’re excited to offer a brilliant opportunity for a Customer Service Apprentice working within a busy and supportive branch environment.

About the role:

As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:

• Trade Counter – supporting and serving customers face-to-face
• Internal Sales / Office – handling calls, emails, and customer enquiries
• Warehouse Operations – understanding stock, order fulfilment, and logistics

This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.

You’ll learn how to:

• Communicate confidently with customers and colleagues
• Handle enquiries, orders and problem-solving effectively
• Use internal systems and processes
• Deliver a high standard of customer service in a fast-paced environment

Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.

About the Apprenticeship

• Apprenticeship in Customer Service (Level 2 or 3 depending on experience)
• Duration: typically, 16 months
• Study and coursework completed during working hours
• Regular support from a training provider and your manager

What we’re looking for in our Apprentice:

What We’re Looking For

• A genuine interest in customer service and building a career
• Enthusiastic & motivated
• Good communication skills (verbal and written)
• GCSEs (or equivalent) in English and Maths
• Basic IT skills (including Microsoft Office)
• Strong attention to detail and logical thinking
• Well-presented and professional approach
• Able to travel to and work locally

No prior experience is required—just the right attitude and commitment to learning.

What you’ll get in return:

• Apprenticeship salary from £16,640
• From 23 days annual leave (plus public/bank holidays)
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

1. Initial screening
2. Online Assessment
3. Microsoft Teams interview with our Early Careers team
4. Face to face interview
5. Decision outcome

We’ll close this role on Sunday 30 August, but may do so earlier if we receive strong interest so don’t miss out.

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at [e-mail]