Customer Service - Apprentice

Hayley Group; Bradford; On-site; GBP 15,350 - 18,761; Full time

Benefits offered by this job

Competitive Apprenticeship Salary

Business Administration or Customer Service Apprenticeship Course

From 23 days annual leave

In-house training

Company pension

Free Death in Service cover

Invitation to healthcare scheme

Wellness programmes

Uniform and PPE provided

Excellent opportunities and career prospects

Job summary

Hayley Group is seeking a Branch Apprentice to join our Bradford team. This role offers a comprehensive training experience across the Warehouse, Trade Counter, and Internal Sales, allowing apprentices to gain valuable skills in various aspects of our business.

Successful candidates will complete an apprenticeship in Customer Service, with a competitive salary of £17,056, along with numerous benefits including annual leave, in-house training, and pension plans.

Qualifications

• Confident communicator willing to learn.
• Ability to travel to work and based locally.
• No prior experience required.

Responsibilities

• Rotate around all areas from the Warehouse, Trade Counter and Internal Sales.
• Learn about products and services provided.
• Assist customers via phone and emails.

Skills

Excellent verbal and written communication skills

Basic computer skills, including Microsoft Office

Logical thinking skills

Keen attention to detail

Enthusiasm and willingness to learn

Education

GCSEs or equivalent in English and Maths

Job description

Hayley Dexis is looking for a Branch Apprentice to join our team based with our Bradford Team.

Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the Branch Apprentice opportunity

As our Branch Apprentice, you’ll be based in Bradford.

We are keen for our apprentices to get a well‑rounded experience of our branch, so for the first time this apprenticeship offers experience of all areas of the branch.

You’ll rotate around all areas from the Warehouse, Trade Counter and Internal Sales.

These are fantastic opportunities where you’ll learn all about the products we supply and the services we offer.

Our warehousing duties typically involve goods in and out, stores management, system learning and generally keeping things clean and tidy. In the office and trade counter you could be serving customers answering the phone and emails, learning how to deal with all types of enquiries, chasing up parts and orders and learning all our systems and processes.

This role is ideal for candidates who have an interest in gaining valuable experience, learning our business and gaining a well‑rounded understanding of what we do. You’ll be a confident communicator and willing to learn.

Following successful completion of the apprenticeship, the expectation is that you will have a preference towards Customer Services / Internal Sales.

You’ll have passed your GCSEs or have an equivalent qualification to be at the right standard for this role.

Successful candidates will undertake an apprenticeship likely to be in Customer Service, the level will depend on what current level of qualification you have achieved already so we are open to any level. Study and coursework hours will be offer within the working day and the duration of our apprenticeships of typically 1 – 2 years. Candidates can expect regular meetings and catch ups with the course provider within working hours as well.

Sound like something you are interest in. We’d love to hear from you!

Working hours

40 hours per week Monday to Friday (8:00 – 17:00)

This is based on‑site Monday to Friday.

What we’re looking for

• A keen interest in our type of business and excited by the prospect of learning all areas.
• GCSEs (or equivalent) in English and Maths.
• Able to travel to work and based locally.
• No prior experience required—just enthusiasm and a willingness to learn
• Basic computer skills, including Microsoft Office.
• Excellent verbal and written communication skills.
• Logical thinking skills and keen attention to detail.
• Well‑presented and enthusiastic about building a career.

Benefits

• Competitive Apprenticeship Salary of £17,056
• Business Administration or Customer Service Apprenticeship Course to L1, L2 or L3
• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• In‑house training provided through Hayley Inspire.
• Company pension
• Free Death in Service cover (x2 salary).
• Invitation to healthcare scheme.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities and career prospects available.