Branch Administrator - Customer Service & Operations

Confidential; Waltham Cross; Vor Ort; GBP 24.000 - 27.000; Vollzeit

Benefits dieser Stelle

20+ days annual leave + bank holidays

Established team

Varied administrative role

Skill development

Zusammenfassung

Confidential in Waltham Cross is seeking a proactive Administrator to join our busy branch team. The role focuses on customer contact, survey coordination, invoicing, records, and general office support to ensure a smooth house-move process.

You will handle payments, maintain Moveware data, liaise with partners, and deliver a high standard of service in a busy environment. 9am-5pm, salary £24,000–£27,000 depending on experience.

Qualifikationen

• Previous administrative or office-based experience is beneficial.
• Good verbal and written communication skills.
• Reasonable IT skills and ability to learn computer systems.
• Strong organisational skills and attention to detail.
• A customer-focused approach and professional manners.

Aufgaben

• Act as main point of contact for customers by telephone, email or in person.
• Support customers throughout the process leading up to the house move with clear communication.
• Arrange home and video removal surveys with the branch surveyor.
• Input and maintain customer information on Moveware.
• Prepare and process invoices for removal and storage services.
• Take card payments over the telephone.
• Set up and manage storage customers in the system.
• Ensure corporate client admin requirements are met within timescales.
• Liaise with overseas partners to assist with customs clearance for international removals.
• Scan and maintain crew paperwork and ensure records are accurate.
• Maintain electronic filing system and organize records.
• Manage insurance claims as contact between customers and insurers.
• Prepare and send marketing mailshots to prospective customers.
• Follow all company procedures, legal requirements and instructions.
• Work in line with Health & Safety policies.
• Provide admin support to Branch Manager and wider team.
• Maintain a professional, courteous approach with customers and colleagues.
• Undertake other duties to support branch operations.

Kenntnisse

Customer service

Organised

Communication skills

IT skills

Attention to detail

Independent working

Teamwork

Tools

Moveware

Google Maps

Jobbeschreibung

Confidential in Waltham Cross is seeking a proactive Administrator to join our busy branch team. The role focuses on customer contact, survey coordination, invoicing, records, and general office support to ensure a smooth house-move process.

You will handle payments, maintain Moveware data, liaise with partners, and deliver a high standard of service in a busy environment. 9am-5pm, salary £24,000–£27,000 depending on experience.