Administrator

Confidential; Waltham Cross; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

20+ days annual leave + bank holidays

Established team

Varied administrative role

Skill development

Job summary

Confidential in Waltham Cross is seeking a proactive Administrator to join our busy branch team. The role focuses on customer contact, survey coordination, invoicing, records, and general office support to ensure a smooth house-move process.

You will handle payments, maintain Moveware data, liaise with partners, and deliver a high standard of service in a busy environment. 9am-5pm, salary £24,000–£27,000 depending on experience.

Qualifications

• Previous administrative or office-based experience is beneficial.
• Good verbal and written communication skills.
• Reasonable IT skills and ability to learn computer systems.
• Strong organisational skills and attention to detail.
• A customer-focused approach and professional manners.

Responsibilities

• Act as main point of contact for customers by telephone, email or in person.
• Support customers throughout the process leading up to the house move with clear communication.
• Arrange home and video removal surveys with the branch surveyor.
• Input and maintain customer information on Moveware.
• Prepare and process invoices for removal and storage services.
• Take card payments over the telephone.
• Set up and manage storage customers in the system.
• Ensure corporate client admin requirements are met within timescales.
• Liaise with overseas partners to assist with customs clearance for international removals.
• Scan and maintain crew paperwork and ensure records are accurate.
• Maintain electronic filing system and organize records.
• Manage insurance claims as contact between customers and insurers.
• Prepare and send marketing mailshots to prospective customers.
• Follow all company procedures, legal requirements and instructions.
• Work in line with Health & Safety policies.
• Provide admin support to Branch Manager and wider team.
• Maintain a professional, courteous approach with customers and colleagues.
• Undertake other duties to support branch operations.

Skills

Customer service

Organised

Communication skills

IT skills

Attention to detail

Independent working

Teamwork

Tools

Moveware

Google Maps

Job description

Administrator

OA are recruiting for an Administrator to join our client s established team based in Waltham Cross. This is an excellent opportunity for an organised and customer-focused administrator who enjoys working in a busy office environment and providing a high level of customer service.

As Administrator, you will play a key role in the day-to-day running of the branch, acting as a main point of contact for customers before their house move. You will be responsible for coordinating removal surveys, processing invoices and payments, maintaining accurate records and supporting the wider team to ensure a smooth and efficient service.

Location: Waltham Cross

Hours: 9am 5.00pm

Salary: £24,000pa - £27,000pa depending on experience

Administrator Benefits

• 20+ days annual leave, plus 8 bank holidays
• Opportunity to join an established team
• Varied administrative role with customer contact
• Opportunity to develop your skills and experience

Administrator Key Responsibilities

• Act as a main point of contact for customers contacting the branch by telephone, email or in person.
• Support customers throughout the process leading up to their house move, providing clear communication and a professional service.
• Arrange home and video removal surveys for customers with the branch surveyor.
• Input and maintain accurate customer information on the branch computer system, Moveware.
• Prepare and process invoices for removal and storage services.
• Take card payments over the telephone, ensuring transactions are handled accurately and professionally.
• Set up and manage storage customers on the computer system, maintaining accurate records.
• Ensure corporate client administration requirements are followed and completed within the required timescales.
• Liaise with overseas partners to assist with customs clearance for international removals.
• Scan, check and maintain completed crew paperwork, ensuring all documentation is accurate and up to date.
• Maintain the electronic filing system and ensure records are organised and easily accessible.
• Manage insurance claims, acting as a point of contact between customers and insurance companies.
• Prepare and send marketing mailshots to prospective customers.
• Ensure all company procedures, legal requirements and instructions are followed at all times.
• Work in accordance with company Health & Safety policies and procedures.
• Provide general administrative support to the Branch Manager and wider office team as required.
• Maintain a professional, polite and courteous approach when dealing with customers, colleagues and external contacts.
• Undertake any other reasonable duties required to support the smooth running of the branch.

Administrator Skills and Experience

• Previous administrative or office-based experience would be beneficial.
• Good verbal and written communication skills.
• Reasonable IT skills, with the ability to learn and use computer systems effectively.
• Strong organisational skills and attention to detail.
• Good interpersonal skills and a customer-focused approach.
• Ability to work efficiently and independently, using initiative when required.
• A positive, conscientious and reliable attitude towards work.
• A friendly, polite and professional manner when dealing with customers and colleagues.
• Ability to work effectively as part of a team and support colleagues when needed.
• Good local geographical knowledge would be advantageous, although not essential, as online mapping tools such as Google Maps can be used.
• Living locally to the branch would be beneficial.
• An understanding of Health & Safety requirements and the importance of following company procedures.
• A responsible approach to handling customer information, payments and confidential documentation.
• Flexible and adaptable, with the ability to manage a varied workload in a busy office environment.