Branch Office Administrator

Prevail Recruitment LTD; Bournemouth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

No weekend shifts

Stable role in a reputable company

Supportive team culture

Job summary

A reputable construction support business in Bournemouth is seeking a Branch Administrator to join their friendly team. This role involves providing essential administrative support, processing orders, and ensuring customer satisfaction through effective communication. Ideal candidates will have experience in an office-based role, strong organisational skills, and a professional telephone manner. The position offers a stable work environment with no weekend shifts, promoting a supportive team culture.

Qualifications

• Dependable and organised individual.
• Professional telephone manner.
• Ability to manage multiple tasks.
• Good working knowledge of Microsoft Office and general systems.
• Full UK driving licence and access to your own vehicle.
• Thrives in a busy, team-focused environment.

Responsibilities

• Provide administrative support across the branch.
• Process orders and maintain documentation.
• Respond to customer enquiries via phone and email.
• Responding to customer enquiries via phone and email.
• Making occasional follow-up calls to customers to check satisfaction levels.
• Assisting with scheduling, coordination, and general office duties.
• Supporting the wider team with any additional administrative needs.

Skills

Attention to detail

Organisational skills

Customer service skills

Telephone manner

Teamwork

Education

Experience in administrative role

Tools

Microsoft Office

Job description

Overview

We’re working with a well-established equipment and construction support business in Bournemouth that is looking to add a Branch Administrator to its friendly and fast-paced team.

This is a predominantly administrative role (circa 80–90%), playing a key part in keeping the branch running smoothly. Alongside this, you’ll occasionally check in with customers to ensure they’ve received a high level of service — this is purely relationship-focused, not sales.

Working Hours

Monday to Friday

8:00am – 5:00pm

The Role

As Branch Administrator, you’ll be central to the day-to-day operations of the branch, supporting both internal teams and customers.

Responsibilities

• Providing day-to-day administrative support across the branch
• Processing orders and updating internal systems accurately
• Maintaining organised records and handling documentation
• Responding to customer enquiries via phone and email
• Making occasional follow-up calls to customers to check satisfaction levels
• Assisting with scheduling, coordination, and general office duties
• Supporting the wider team with any additional administrative needs

About You

We’re looking for someone dependable, organised, and confident when dealing with customers.

Qualifications

• Previous experience in an administrative or office-based role
• Strong attention to detail and the ability to manage multiple tasks
• A professional and confident telephone manner
• Good working knowledge of Microsoft Office and general systems
• The ability to thrive in a busy, team-focused environment
• A full UK driving licence and access to your own vehicle (due to location)

What’s on Offer

• Monday to Friday schedule – no weekends
• A stable role within a reputable and established company
• Supportive and welcoming team culture
• A varied role combining administration and customer interaction