Boutique Manager

Marriott International, Inc.; City of Westminster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury hotel and country club in the City of Westminster is seeking a passionate Guest Experience Expert Receptionist. This full-time position involves processing guest check-ins and check-outs, managing guest relations, and ensuring high-quality service. Ideal candidates will possess a warm demeanor, problem-solving skills, and prior experience in hospitality. Comprehensive benefits include competitive salary, 31-35 days holiday, medical coverage, and discounts. Join a team focused on excellence in guest service.

Benefits

Competitive salary with performance bonus

31 days holiday

Complimentary private medical via AXA

50% discount on Food & Beverage

Length-of-service rewards

Qualifications

• Previous experience as a Guest Experience Expert or Receptionist in a hospitality setting.
• Ability to stand, sit or walk for extended periods across a work shift.
• Oral, reading and written comprehension at work-related level.

Responsibilities

• Process guest check‑ins, assign rooms, and activate room keys.
• Co-ordinate with Housekeeping to track readiness of rooms.
• Answer, respond to, and process all guest calls and concerns.

Skills

Warm, people-oriented demeanor

Flexibility

Problem-solving skills

Basic computer skills

Mathematical reasoning

Job description

Job Summary

Hanbury Manor Marriott Hotel & Country Club is a Jacobean‑style manor house set in 200 acres of beautiful countryside in Ware, Hertfordshire. We are looking for a passionate Guest Experience Expert Receptionist to join our team as a full‑time, permanent employee. The role is designed to build unforgettable guest experiences through smooth check‑ins, check‑outs, and overall service excellence.

Key Responsibilities

• Process guest check‑ins, assign rooms, and activate room keys.
• Co‑ordinate with Housekeeping to track readiness of rooms and report any guest concerns.
• Answer, respond to, and process all guest calls, messages, questions or concerns.
• Provide guests with information and directions regarding the property and local areas of interest.
• Process check‑outs and resolve any disputed charges.
• Process payments and room charges, and cash guests' personal and traveller’s cheques.
• Confirm reservations and cancellations, running daily reports on arrivals and departures.
• Direct and work with associates to ensure guestrooms, public spaces and associate areas are clean and well maintained.
• Complete inspections and hold people accountable for corrective action.
• Assist in ensuring guest and associate satisfaction while maintaining the operating budget.
• Oversee Housekeeping in a complex hotel operation on a Grade 2 listed building.

Desired Attributes & Experience

• Warm, people‑oriented demeanour.
• Team‑first attitude with a positive outlook and outgoing personality.
• Flexibility, problem‑solving skills and multi‑tasking ability.
• Ability to stand, sit or walk for extended periods across a work shift.
• Previous experience as a Guest Experience Expert or Receptionist in a hospitality setting.
• Basic computer skills – word processing, browsers, basic reporting.
• Mathematical reasoning – add, subtract, multiply, divide quickly and accurately.
• Oral, reading and written comprehension at work‑related level.

Benefits & Perks

• Competitive salary with performance bonus.
• 31 days holiday including bank holidays, increasing to a maximum of 35 days.
• Attractive bonus plan.
• Complimentary private medical via AXA.
• 50% discount on Food & Beverage.
• Childcare vouchers.
• Length‑of‑service rewards and recognition schemes.
• Extensive internal and external training.
• World‑class career opportunities within Marriott hotels.
• Highly discounted room rates for you and your family.
• Complimentary meals on duty, dry cleaning and use of facilities – gym, pool, sauna.
• Annual parties, Christmas lunches, Summer BBQs and Easter celebrations.
• Enhanced pension scheme, life assurance and competitive car lease schemes.
• Cycle‑to‑work scheme and access to major high‑street discounts.

Equal Opportunity

Marriott International is dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.