Boutique Assistant Manager — Premium Coffee Retail, 10% Bonus

Nestlé; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food and beverage company is seeking a Boutique Assistant Manager for its location in Selfridges, Oxford Street. This full-time position involves overseeing a team, ensuring exceptional customer service, and achieving sales targets. The ideal candidate will possess strong supervisory experience in retail, exceptional interpersonal skills, and a passion for customer satisfaction. A competitive salary of £31,250 plus bonuses and attractive benefits are offered to successful candidates.

Benefits

Up to 10% bonus

Complimentary Nespresso coffee machine

Monthly supply of coffee capsules

25 days holiday

Qualifications

• Previous supervisory shop floor experience in the retail sector.
• A proven track record of delivering exceptional customer service.
• Strong understanding of the retail and competitive environment.

Responsibilities

• Completing shop floor observations and providing feedback.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Managing and resolving escalated complaints.

Skills

Customer service

Retail experience

Coaching and training

Strong communication

Team collaboration

Job description

A leading food and beverage company is seeking a Boutique Assistant Manager for its location in Selfridges, Oxford Street. This full-time position involves overseeing a team, ensuring exceptional customer service, and achieving sales targets. The ideal candidate will possess strong supervisory experience in retail, exceptional interpersonal skills, and a passion for customer satisfaction. A competitive salary of £31,250 plus bonuses and attractive benefits are offered to successful candidates.