Bookings & Customer Service Lead (Spektrix, Remote)

DisabilityArtsOnline Limited; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Discover is seeking a Bookings Officer to oversee the organisation’s booking function, using Spektrix CRM. You’ll set up events, answer calls and emails, and take bookings from families and schools with support from Operations and Audiences teams.

The role requires customer-facing experience, strong administration and excellent organisational skills, with Spektrix experience highly desirable. DBS checks apply, with hybrid working options.

Qualifications

• Experience in a customer-facing environment.
• Strong administration and organisational skills.
• Experience with Spektrix is highly desirable.

Responsibilities

• Manage overall booking function using Spektrix CRM.
• Set up events and take bookings from families and schools.
• Answer calls and emails related to bookings and queries.
• Train front of house staff and support customer service goals.

Skills

Customer service

Communication

Organisation

Tools

Spektrix

Job description

Discover is seeking a Bookings Officer to oversee the organisation’s booking function, using Spektrix CRM. You’ll set up events, answer calls and emails, and take bookings from families and schools with support from Operations and Audiences teams.

The role requires customer-facing experience, strong administration and excellent organisational skills, with Spektrix experience highly desirable. DBS checks apply, with hybrid working options.