Box Office Manager — Lead Ticketing & Customer Experience

Park Theatre; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Park Theatre in London is seeking a Box Office Manager to lead our Box Office operation, working with Marketing and other teams to deliver welcoming and accessible customer experiences. You’ll develop Spektrix usage, ticketing, sales and customer service across departments while supervising casual staff and coordinating rotas.

The role involves group, schools, press and access bookings, ensuring GDPR/PCI DSS compliance, and contributing to a warm, collaborative team environment.

Qualifications

• Experience in box office and ticketing systems.
• Ability to recruit, train and manage casual staff.
• Strong customer service mindset with accessibility in mind.

Responsibilities

• Lead and develop the box office operation.
• Coordinate staffing and rotas for the team.
• Oversee customer service and bookings (groups, schools, press, guest, access).
• Ensure GDPR, PCI DSS and policy compliance in daily operations.
• Promote a welcoming and accessible audience experience.

Skills

Customer service

Staff management

Organisational skills

Attention to detail

Collaboration

Tools

Spektrix

Job description

Park Theatre in London is seeking a Box Office Manager to lead our Box Office operation, working with Marketing and other teams to deliver welcoming and accessible customer experiences. You’ll develop Spektrix usage, ticketing, sales and customer service across departments while supervising casual staff and coordinating rotas.

The role involves group, schools, press and access bookings, ensuring GDPR/PCI DSS compliance, and contributing to a warm, collaborative team environment.