Box Office Assistant

University of the Arts London; Greater London; Hybrid; GBP 21.000 - 32.000; Vollzeit

Zusammenfassung

University of the Arts London is seeking an experienced Box Office Coordinator in London to oversee daily box office operations during performances. You will manage the ticketing inbox, phone enquiries, and advance customer service, handling sales, exchanges, and refunds through Spektrix.

You will be the first point of contact for advance customer service, answering queries from See Tickets and other agents, and ensuring accurate records and GDPR-compliant data handling.

Qualifikationen

• Demonstrable experience using Spektrix ticketing software.
• Proven experience managing advance ticketing correspondence and inbox enquiries.
• Previous box office experience within a theatre, arts venue or live events environment.
• Understanding of third-party ticket agents and familiarity with searching API agency orders in Spektrix.
• Knowledge of access booking requirements and inclusive audience services.

Aufgaben

• Manage the daily box office operations during performance periods.
• Additional daytime hours dedicated to managing the ticketing inbox, phone enquiries, and advance customer service.
• Process ticket sales, exchanges, refunds and customer enquiries through Spektrix.
• Act as the first point of contact for advance customer service via phone and email.
• Field queries from third-party ticket agents (See Tickets, TodayTix, London Theatre Direct, Ingresso), verifying API orders, customer records, and allocations in Spektrix.
• Prepare and maintain accurate performance and sales records.
• Reconcile cash and card transactions where required.
• Ensure audience data is handled accurately and in accordance with GDPR requirements.

Kenntnisse

Spektrix expertise

Advance ticketing

Customer service

Attention to detail

GDPR knowledge

Independent worker

Tools

Spektrix

Microsoft Office

Jobbeschreibung

• Manage the daily box office operations during performance periods.
• Additional daytime hours (before doors and in between matinee and evening performances) dedicated to managing the ticketing inbox, phone enquiries, and advance customer service.
• Process ticket sales, exchanges, refunds and customer enquiries through Spektrix.
• Act as the first point of contact for advance customer service via phone and email, processing exchanges, refunds, and access requirements in accordance with venue and production policy.
• Field queries from third-party ticket agents (including See Tickets, TodayTix, London Theatre Direct, and Ingresso), verifying API orders, customer records, and allocations in Spektrix.
• Prepare and maintain accurate performance and sales records
• Reconcile cash and card transactions where required.
• Ensure audience data is handled accurately and in accordance with GDPR requirements.

Skills and Experience Required

• Demonstrable experience using Spektrix ticketing software.
• Proven experience managing advance ticketing correspondence and inbox enquiries.
• Previous box office experience within a theatre, arts venue or live events environment.
• Understanding of third-party ticket agents and familiarity with searching API agency orders in Spektrix.
• Knowledge of access booking requirements and inclusive audience services.
• Outstanding customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Confidence handling customer enquiries and resolving issues professionally.
• Ability to prioritise workloads and work independently.
• Competent IT skills and familiarity with Microsoft Office applications.
• Experience working in a receiving house or producing theatre.
• Experience supporting immersive or participatory productions.
• Fire Marshal training.

Disability Confident Employer

We can confirm that we are a Disability Confident Employer (Level 1-3) who can welcome a wide-range of disabled applicants within our level of training.

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.