Bookings Officer

DisabilityArtsOnline Limited; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Discover is seeking a Bookings Officer to oversee the organisation’s booking function, using Spektrix CRM. You’ll set up events, answer calls and emails, and take bookings from families and schools with support from Operations and Audiences teams.

The role requires customer-facing experience, strong administration and excellent organisational skills, with Spektrix experience highly desirable. DBS checks apply, with hybrid working options.

Qualifications

• Experience in a customer-facing environment.
• Strong administration and organisational skills.
• Experience with Spektrix is highly desirable.

Responsibilities

• Manage overall booking function using Spektrix CRM.
• Set up events and take bookings from families and schools.
• Answer calls and emails related to bookings and queries.
• Train front of house staff and support customer service goals.

Skills

Customer service

Communication

Organisation

Tools

Spektrix

Job description

Discover is looking for a new Bookings Officer, to join the organisation at a very exciting time following the completion in June of some large-scale building development, with lots of visitors enjoying our beautiful new spaces.

The Bookings Officer manages the overall booking function at Discover – using our CRM system Spektrix. From setting up events on the system, to answering calls and emails and taking bookings from families and schools. The role sets the tone for Discover’s customer service, training front of house staff and dealing with customer queries – with the support of the Operations and Audiences teams.

We’re looking for someone with experience of working in a customer-facing environment, ideally with families and schools and/ or in a cultural organisation. Demonstrable administration experience and excellent organisation and communication skills are essential; with experience of using Spektrix highly desirable.

Salary: £28,000

Hours: Full time, 35 hours per week. Primarily at Discover with 1-2 days working from home on request

Deadline: Wednesday 14 October

Interviews: 21 and 22 October

All staff are required to complete a DBS check.