Box Office Specialist - Spektrix & Guest Services

University of the Arts London; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

University of the Arts London is seeking an experienced Box Office Coordinator in London to oversee daily box office operations during performances. You will manage the ticketing inbox, phone enquiries, and advance customer service, handling sales, exchanges, and refunds through Spektrix.

You will be the first point of contact for advance customer service, answering queries from See Tickets and other agents, and ensuring accurate records and GDPR-compliant data handling.

Qualifications

• Demonstrable experience using Spektrix ticketing software.
• Proven experience managing advance ticketing correspondence and inbox enquiries.
• Previous box office experience within a theatre, arts venue or live events environment.
• Understanding of third-party ticket agents and familiarity with searching API agency orders in Spektrix.
• Knowledge of access booking requirements and inclusive audience services.

Responsibilities

• Manage the daily box office operations during performance periods.
• Additional daytime hours dedicated to managing the ticketing inbox, phone enquiries, and advance customer service.
• Process ticket sales, exchanges, refunds and customer enquiries through Spektrix.
• Act as the first point of contact for advance customer service via phone and email.
• Field queries from third-party ticket agents (See Tickets, TodayTix, London Theatre Direct, Ingresso), verifying API orders, customer records, and allocations in Spektrix.
• Prepare and maintain accurate performance and sales records.
• Reconcile cash and card transactions where required.
• Ensure audience data is handled accurately and in accordance with GDPR requirements.

Skills

Spektrix expertise

Advance ticketing

Customer service

Attention to detail

GDPR knowledge

Independent worker

Tools

Spektrix

Microsoft Office

Job description

University of the Arts London is seeking an experienced Box Office Coordinator in London to oversee daily box office operations during performances. You will manage the ticketing inbox, phone enquiries, and advance customer service, handling sales, exchanges, and refunds through Spektrix.

You will be the first point of contact for advance customer service, answering queries from See Tickets and other agents, and ensuring accurate records and GDPR-compliant data handling.