Guest Experience & Events Coordinator

KERB; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

F&B discount

CODE app membership

EAP (Hospitality Action)

Perks at Work

25 days holiday + birthday day off

London Living Wage

Best Companies accreditation

Job summary

KERB is seeking a Bookings Co-ordinator to join our Spitalfields venue on a 4-month fixed-term contract. You’ll manage reservations and enquiries, support the Event Sales Manager, and help drive bookings while ensuring a seamless guest journey from initial enquiry to delivery.

Ideal candidates have hospitality experience, enjoy fast-paced environments, and are confident using Design My Night or similar systems to maximise sales and deliver exceptional experiences for guests.

Qualifications

• Experience in a customer-facing role with strong guest focus.
• Experience coordinating bookings and events.
• Ability to manage guest journey from enquiry to delivery.

Responsibilities

• Handle reservation administration on Design My Night.
• Assist the Sales Manager with enquiry management via phone and email.
• Assist the management team in ensuring smooth customer flow in the venue.
• Maintain knowledge of venue food and beverage and recommend options.
• Provide hospitality and clear communication with Traders and colleagues.
• Collaborate with venue teams to deliver events and service.
• Seat and assist customers; escalate issues when needed.
• Follow directions while staying calm in a busy environment.

Skills

Customer service

Hospitality

Reservation systems

On-site work

Tools

Design My Night

Job description

KERB is seeking a Bookings Co-ordinator to join our Spitalfields venue on a 4-month fixed-term contract. You’ll manage reservations and enquiries, support the Event Sales Manager, and help drive bookings while ensuring a seamless guest journey from initial enquiry to delivery.

Ideal candidates have hospitality experience, enjoy fast-paced environments, and are confident using Design My Night or similar systems to maximise sales and deliver exceptional experiences for guests.