Box Office Manager

Park Theatre; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Park Theatre in London is seeking a Box Office Manager to lead our Box Office operation, working with Marketing and other teams to deliver welcoming and accessible customer experiences. You’ll develop Spektrix usage, ticketing, sales and customer service across departments while supervising casual staff and coordinating rotas.

The role involves group, schools, press and access bookings, ensuring GDPR/PCI DSS compliance, and contributing to a warm, collaborative team environment.

Qualifications

• Experience in box office and ticketing systems.
• Ability to recruit, train and manage casual staff.
• Strong customer service mindset with accessibility in mind.

Responsibilities

• Lead and develop the box office operation.
• Coordinate staffing and rotas for the team.
• Oversee customer service and bookings (groups, schools, press, guest, access).
• Ensure GDPR, PCI DSS and policy compliance in daily operations.
• Promote a welcoming and accessible audience experience.

Skills

Customer service

Staff management

Organisational skills

Attention to detail

Collaboration

Tools

Spektrix

Job description

We are looking for a Box Office Manager who is excited by the opportunity to play a key role in the success of Park Theatre. Working closely with the Marketing team, you’ll help lead and develop our Box Office operation while delivering welcoming and accessible customer experiences.

You’ll have the opportunity to build your expertise across Spektrix, ticketing, sales and customer service, working with colleagues across Marketing, Development, Finance and Operations, as well as in-house and visiting companies and coproducers.

The role will help recruit, train and manage the casual Box Office supervisor team, coordinate staffing and rotas, oversee customer service and lead on group, schools, press, guest and access bookings. The postholder will ensure the team is confident and consistent in using Spektrix, while maintaining high standards of GDPR, PCI DSS and organisational policy compliance. This is a varied role where you’ll have the chance to make a tangible contribution to how audiences experience Park Theatre.

This is an exciting opportunity for someone who is looking to develop their career in theatre box office and ticketing systems, and to take ownership across a broad range of customer focussed activity. You’ll be supported by the wider team to grow your knowledge and confidence, with opportunities to take on greater responsibility and deputise when required. You’ll join a warm, collaborative and dynamic working environment where ideas are welcomed and your contribution is valued. The successful candidate will be proactive, highly organised and collaborative, with excellent attention to detail and a strong commitment to customer service, accessibility, inclusion and Park Theatre’s vision and mission.