Bookings Administrator - Fixed Term

Nuffield Health; Allbrook; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a Bookings Administrator for Wessex Hospital on a 12-month fixed-term contract. You will manage referrals, appointments and theatre bookings, coordinating with consultants and patients to ensure accurate scheduling and timely service delivery.

The role requires customer-facing experience, good IT skills, and a patient-centered approach to support the hospital’s service targets and equal care commitments.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment is preferred.
• Empathy, accuracy and ability to manage multiple priorities.

Responsibilities

• Deal with all administration tasks for inpatient bookings including booking theatre slots, pre-assessment appointments, liaising with consultants, patients and hospital departments.
• Handle telephone enquiries, providing excellent customer service.
• Manage appointments bookings and changes as required.
• Coordinate availability of rooms and consultants.
• Prepare standard and ad-hoc reports as required by the department.

Skills

Customer service

Communication skills

Teamwork

Organisational skills

Attention to detail

Education

NVQ Level 2 in Business and Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Bookings Administrator Wessex Hospital | Administration | Fixed Term | Full time £25,545.00 per annum 37.5 hours per week

We are looking for a Bookings Administrator to join our team at Wessex Hospital on a 12-month fixed-term contract. The Bookings Administrator will manage a large volume of referrals, appointments, and surgery bookings, ensuring patients are scheduled promptly and accurately. Working closely with clinical teams and consultants, the postholder will help the hospital achieve its service delivery targets while consistently exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

Responsibilities

• Deal with all administration tasks for inpatient bookings including booking theatre slots, pre-assessment appointments, liaising with consultants, patients and various departments around the hospital and processing patient details.
• Handle telephone enquiries efficiently and effectively, providing excellent customer service.
• Handle appointments bookings and changes.
• Co-ordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.
• To prepare standard and ad-hoc reports as required and required by the department.

Key competencies and experience

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support meets the required standards and timescales.
• Have attention to detail, ensuring all data/information is accurate and maintained using the appropriate systems and formats.
• Have good IT and keyboard skills, with experience using Microsoft applications such as Word, Excel and Outlook.
• Have the ability and confidence to engage with a variety of people, including patients, consultants and medical secretaries.
• Demonstrate excellent customer service skills, with a positive can-do attitude.
• Stay calm under pressure with the ability to manage multiple priorities.
• Demonstrate excellent organisational skills.
• Ensure work is carried out to the required standard and within agreed working practices and procedures, prioritising workload as necessary.
• Have good communication and interpersonal skills.
• Be a good team player.
• Have the ability to work independently.
• Experience within an administrative or customer-facing environment would be an advantage.

Benefits

• Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

About Nuffield Health

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.