Bookings Administrator

Nuffield Health; Brentwood; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a meticulous Bookings Administrator for our hospital in the United Kingdom to manage a high volume of email requests from referrals to appointments. You will ensure service standards are met and timescales adhered to, delivering accurate information using our systems.

The role requires NVQ Level 2 in Business and Administration or equivalent and experience in a customer-facing environment. Join us to help build a healthier nation and enjoy our benefits package.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer facing environment.
• Ability to handle a large volume of email requests and appointments.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Prepare standard and adhoc reports as required by the department.
• Handle appointment bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Skills

Attention to detail

Customer service

Communication

Education

NVQ Level 2 in Business and Administration or equivalent

Job description

• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

We are looking for a Bookings Administrator in our hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.