Bookings Administrator - Fixed Term

Nuffield Health; Chandler's Ford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a dedicated Bookings Administrator to join the Wessex Hospital on a 12-month fixed-term contract. The role handles referrals, appointments and theatre bookings, working closely with clinical teams to keep schedules accurate and service delivery on track.

You will provide excellent customer service, manage calls and changes, and maintain clear records using standard hospital systems. 37.5 hours per week, £25,545 per annum.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment.
• Good IT and keyboard skills using Microsoft applications.

Responsibilities

• Manage administration tasks for inpatient bookings including booking theatre slots, pre-assessment appointments, liaising with consultants, patients and various departments around the hospital and processing patient details.
• Handle telephone enquiries efficiently and effectively, providing excellent customer service.
• Handle appointments bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.
• To prepare standard and ad-hoc reports as required and required by the department.

Education

NVQ Level 2 in Business and Administration

Job description

Bookings Administrator
Wessex Hospital | Administration | Fixed Term | Full time

£25,545.00 per annum

37.5 hours per week

We are looking for a Bookings Administrator to join our team at Wessex Hospital on a 12-month fixed-term contract. The Bookings Administrator will manage a large volume of referrals, appointments, and surgery bookings, ensuring patients are scheduled promptly and accurately. Working closely with clinical teams and consultants, the postholder will help the hospital achieve its service delivery targets while consistently exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As a Bookings Administrator you will in our Bookings department:

• Deal with all administration tasks for inpatient bookings including booking theatre slots, pre-assessment appointments, liaising with consultants, patients and various departments around the hospital and processing patient details

• Handle telephone enquiries efficiently and effectively, providing excellent customer service

• Handle appointments bookings and changes

• Co-ordinate availability of rooms and consultants

• Create, alter or cancel clinics as required to support business needs

• To prepare standard and ad-hoc reports as required and required by the department

To succeed as a Bookings Administrator you will;

• Bring empathy, sympathy and sensitivity to the role.

• Ensure complex administration and support meets the required standards and timescales.

• Have attention to detail, ensuring all data/information is accurate and maintained using the appropriate systems and formats.

• Have good IT and keyboard skills, with experience using Microsoft applications such as Word, Excel and Outlook.

• Have the ability and confidence to engage with a variety of people, including patients, consultants and medical secretaries.

• Demonstrate excellent customer service skills, with a positive can-do attitude.

• Stay calm under pressure with the ability to manage multiple priorities.

• Demonstrate excellent organisational skills.

• Ensure work is carried out to the required standard and within agreed working practices and procedures, prioritising workload as necessary.

• Have good communication and interpersonal skills.

• Be a good team player.

• Have the ability to work independently.

• Experience within an administrative or customer-facing environment would be an advantage.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.