Bookings Administrator

Nuffield Health; Hereford; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Pension options

Retail discounts

Job summary

Hereford Hospital, part of Nuffield Health, is seeking a Bookings Administrator on a permanent, part-time basis. The role covers managing a high volume of email requests from referrals to appointments, ensuring service standards are met while delivering excellent customer care. The position is 30 hours per week, 10:00–18:00, with pro rata salary.

NVQ level 2 in Business and Administration or equivalent is preferred, along with customer-facing experience to help us build a healthier nation.

Qualifications

• NVQ level 2 in Business & Administration or equivalent.
• Experience in a customer-facing environment.
• Ability to manage a high volume of email requests and appointments.
• Coordination of rooms and clinic availability.

Responsibilities

• Handle appointment bookings and changes.
• Prepare standard and adhoc reports for the department.
• Coordinate room and consultant availability.
• Create, alter or cancel clinics as required to support business needs.

Skills

Empathy

Attention to detail

Customer service

Data handling

Education

NVQ Level 2 in Business and Administration

Tools

Scheduling system

Job description

Hereford Hospital | Permanent | Part-Time

Salary £25,038 per annum pro rata

30 hours per week (10:00 - 18:00)

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Hereford Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.