Bookings Administrator

LLOYD'S REGISTER INTERNATIONAL

Eastleigh

On-site

GBP 23,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Healthcare plan

Annual leave

Gym membership

Cycle to work

Job summary

Nuffield Health is recruiting a Bookings Administrator for Wessex Hospital on a 12-month fixed-term contract. You will manage referrals, appointments and theatre bookings, coordinating with consultants and clinical teams to ensure timely, accurate scheduling.

The role requires excellent customer service, strong IT skills (Word, Excel, Outlook) and attention to detail. NVQ level 2 in Business and Administration is preferred, with prior customer-facing experience.

Qualifications

NVQ level 2 in Business and Administration or equivalent.
Experience in a customer-facing environment is preferred.
Good IT and keyboard skills; proficient with Microsoft Word, Excel and Outlook.

Responsibilities

Deal with all administration tasks for inpatient bookings including booking theatre slots, pre-assessment appointments, liaising with consultants, patients and departments.
Handle telephone enquiries and provide excellent customer service.
Manage appointments bookings and changes.
Coordinate room and consultant availability.
Create, alter or cancel clinics as required to support business needs.
Prepare standard and ad-hoc reports as required by the department.

Skills

Customer service

Attention to detail

Communication skills

Team player

Education

NVQ level 2 in Business & Administration

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Head Office

Bookings Administrator - Fixed Term

Bookings AdministratorWessex Hospital | Administration | Fixed Term | Full time£25,545.00 per annum37.5 hours per week

We are looking for a Bookings Administrator to join our team at Wessex Hospital on a 12-month fixed-term contract. The Bookings Administrator will manage a large volume of referrals, appointments, and surgery bookings, ensuring patients are scheduled promptly and accurately. Working closely with clinical teams and consultants, the postholder will help the hospital achieve its service delivery targets while consistently exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As a Bookings Administrator you will in our Bookings department:

Deal with all administration tasks for inpatient bookings including booking theatre slots, pre-assessment appointments, liaising with consultants, patients and various departments around the hospital and processing patient details
Handle telephone enquiries efficiently and effectively, providing excellent customer service
Handle appointments bookings and changes
Co-ordinate availability of rooms and consultants
Create, alter or cancel clinics as required to support business needs
To prepare standard and ad-hoc reports as required and required by the department

To succeed as a Bookings Administrator you will;

Bring empathy, sympathy and sensitivity to the role.
Ensure complex administration and support meets the required standards and timescales.
Have attention to detail, ensuring all data/information is accurate and maintained using the appropriate systems and formats.
Have good IT and keyboard skills, with experience using Microsoft applications such as Word, Excel and Outlook.
Have the ability and confidence to engage with a variety of people, including patients, consultants and medical secretaries.
Demonstrate excellent customer service skills, with a positive can-do attitude.
Stay calm under pressure with the ability to manage multiple priorities.
Demonstrate excellent organisational skills.
Ensure work is carried out to the required standard and within agreed working practices and procedures, prioritising workload as necessary.
Have good communication and interpersonal skills.
Be a good team player.
Have the ability to work independently.
Experience within an administrative or customer-facing environment would be an advantage.